Stepping up a level

The first ninety days in a new executive role

Most advice about the first ninety days is about visibility. The more useful frame is credit: you arrive with a fixed amount, you spend it on decisions, and the early weeks decide how much you have.

What you actually arrive with

A mandate that is vaguer than it sounded in the interview, a team who have seen predecessors come and go, and a set of problems the organisation has already decided are somebody else's fault. None of that is hostile; it is the ordinary condition of a new senior role.

The three phases

Weeks one to three — listen, and be seen listening

Meet widely, ask the same three questions of everybody, and resist the temptation to fix the first obvious thing. Consistency of question is what makes the pattern visible.

Weeks four to eight — one visible decision

Pick something real, unambiguous and within your gift. It buys more credibility than a strategy document, because it demonstrates you will actually decide.

Weeks nine to twelve — say what the function is for

In one sentence, to your team and to your peers. Everything you do afterwards is measured against it, which is precisely the point.

What to avoid

  • Restructuring before you understand who is actually load-bearing. The org chart rarely says.
  • Importing the previous company's playbook wholesale. Some of it will transfer; announcing it before you know which part is how credibility is spent for nothing.
  • Solving the problem you were hired to solve before you have found the one underneath it.
  • Being unavailable. Early access is cheap to give and expensive to reinstate.

You arrive with a fixed amount of credit and no way to earn more quickly. The first ninety days are about what you spend it on.

What the ninety days do not decide

Whether you succeed. Most executive outcomes are decided in year two, by hires made in months four to nine and by structural changes that take longer than a quarter to show. The early period simply determines whether you still have the standing to make them.

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